shop manager

The Company

43 Charity Shops; 26 years in Charity Retailing and over 26 years helping disadvantaged children and young people in Romania with all that we do! You will join a vibrant busy charity retail environment where no two days are the same and the local community is at the heart of everything that we do. We are recruiting for a full-time Shop Manager to join our Ealing Charity Shop's vibrant team of employees and volunteers as soon as possible.

Working Times

  • Location: FARA Ealing Charity Shop, London, W5 5AS
  • Shop Opening Hours: 10:00-18:00
  • 8 hour shift/ 30min break
  • 5 days per week rota (Tuesday - Saturday)
Location, days and times of work can always be changed by the Management. Our shops are open 7 days per week and time sheets may vary across our 44 shops 9-5, 10-6, 11-7

The Role

The Shop Manager’s main duty is to run the shop effectively. As Shop Manager you will be required to:

  • Motivate staff and volunteers
  • Recruit shop staff and arrange shop cover
  • Supervise and train shop staff and volunteers
  • Delegate tasks
  • Encourage a positive team spirit
  • Meet Sales Targets
  • Create and maintain a welcoming ambiance
  • Deal with customer issues and queries effectively
  • Network with customers and the local community
  • Follow the Company’s Policies and Procedures
  • Other duties of a Shop Manager include but are not limited to paperwork and admin, Gift Aid (signup and processing), sorting donations, steaming of clothes, pricing, displays, till handling, cashing up, manual handling, maintaining a clean tidy and safe working environment.

The Candidate

  • Previous experience as either a Retail Manager, Team Leader, Supervisor or Co-ordinator
  • At least 2 years Retail experience
  • Customer Service Skills
  • Great Communication Skills
  • Good Team Player
  • Organised and Efficient
  • Hard working
  • Positive attitude
  • Sales Driven

What We Offer

  • Internal policies and procedures training and support throughout your employment
  • £21,500 annual salary, reviewed yearly every April
  • Option to work overtime if available
  • 28 days annual leave inclusive of bank and public holidays
  • 50% staff discount on the majority of goods in the shop you are working at
  • Cycle to work scheme
  • Childcare vouchers
  • Pension contribution

FARA Charity Shops supporting the work of FARA Charity transforming the lives of vulnerable and disadvantaged children and young people in Romania. FARA Enterprises Limited is wholly owned by the FARA Foundation. Registered Charity No. 1139349