online selling assistant

The Company

43 Charity Shops; 26 years in Charity Retailing and over 27 years helping disadvantaged children and young people in Romania with all that we do! You will join a vibrant busy charity retail environment where no two days are the same and the local community is at the heart of everything that we do. We are recruiting for a full-time Online Selling Assistant to join our Development and Marketing Department vibrant team as soon as possible.

Working Times

  • Current Location: FARA Warehouse, West London
  • Opening Hours: 08:00-16:00
  • 8 hour shift/ 30min break
  • 5 day per week rota (Monday- Friday)
Location, days and times of work can always be changed by the Management.

The Role

The Online Selling Assistant’s main duty is to support the Marketing Assistant and team in the effective running of the online selling function. As Online Selling Assistant, your duties will include:

  • Photographing and Listing items for sale
  • Sorting stock sent from the FARA Shops and Corporate donations
  • Cataloguing stock items
  • Researching and Pricing items
  • Steaming clothes and preparing stock for listing
  • Packaging and posting orders
  • Dealing with customer issues and queries effectively
  • Processing returns
  • Manual Handling
  • Maintaining a clean and tidy working environment
  • Creating and maintain a welcoming ambience in the department
  • Networking with customers and the online community
  • Following the Company’s Policies and Procedures

The Candidate

  • Excellent command of PC and relevant operating programmes
  • Previous work experience with online selling
  • Customer Service Skills
  • Great Communication Skills
  • Good Team Player
  • Organised and Efficient
  • Hard working
  • Positive attitude

What We Offer

  • Internal training and support throughout your employment
  • £18,000 annual salary, reviewed yearly every October
  • 28 days annual leave inclusive of bank and public holidays
  • 50% staff discount on selected items
  • Cycle to work scheme
  • Childcare vouchers
  • Pension contribution

FARA Charity Shops supporting the work of FARA Charity transforming the lives of vulnerable and disadvantaged children and young people in Romania. FARA Enterprises Limited is wholly owned by the FARA Foundation. Registered Charity No. 1139349