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Donor & Customer Privacy Policy

What personal information do FARA Charity Shops collect?

If you wish to donate to FARA Charity Shops of money or goods we may need to collect the following information from you:

  • Contact details (name, address, email address, telephone number, date, and location of sign up) and payment information for direct debit or one-off card payments;

  • Contact details (as above), together with the fact you are a UK tax payer, for claiming Gift Aid.


If you are a customer and purchase goods from any FARA Charity Shop and return those goods which are not the subject of an immediate refund we will need to take your contact details (name, address and telephone number) in order to issue a credit receipt for use in that store or other FARA Charity Shops.

If you visit any FARA Charity and express an interest in a particular item in the shop window display or items which may be donated to the shop in the future we may take your contact details (name, address and telephone number or email address) for the purposes of contacting you about those items.

If you purchase goods from FARA Charity Shops website or our online selling platforms such as eBay or Amazon, we will collect your contact details (as above) to deliver the goods to you. To take payment for goods sold online we use the services of an online payment service which at present is PayPal. At no time do FARA Charity Shops collect and hold any payment information such as debit or credit card details or bank account information.

If you have provided FARA Charity Shops with consent to use your contact details for marketing purposes, we may in future collect information about your preferences as to the sort of marketing information you would like to receive from us.


How does FARA Charity Shops use your personal information?

When you give FARA Charity Shops personal information (for example, when you make a donation to FARA Charity Shops, return goods or sign up to receive email updates), we process this information for these purposes. You may also receive follow up information from us or FARA Charity directly relevant to this activity, including how your support is helping the work of FARA Charity. We process your information in these circumstances on the basis that we have a legitimate interest in doing so.

Where you purchase goods from FARA Charity Shops website or online selling platforms, we process your personal information to perform our contract with you, we may also use your information to send you emails about other relevant offers on the basis that we have a legitimate interest in doing so.

If you have provided FARA Charity Shops with consent to use your details for marketing purposes, then we may also contact you about our fundraising activities and other ways to support us.

Our communications provide easy ways to stop our marketing, and you can unsubscribe or update your preferences at any time by emailing marketing@faracharityshops.org or calling FARA Charity Shops Marketing Department on 020 8973 0910.

FARA Charity Shops website does not use cookies to track your preferences.

To ensure that the data we hold about you is accurate and up to date, we may occasionally use information sources that are in the public domain to verify your contact details.

FARA Charity Shops will not use your personal information for any purpose not explained in this privacy policy.


Who does FARA Charity Shops share your personal information with?

FARA Charity Shops and FARA Charity may share your personal information with one another to carry out our work.

We may share your personal information if we are under a specific legal obligation to do so (for example where we are required to provide your details to HMRC in order that FARA Charity may claim Gift Aid on your donations).

We may need to share limited information with our service providers who help us and FARA Charity to prepare and send you our communications or process your donations and other responses. However, we do not allow these organisations to use your data for their own purposes and we take care to ensure that they keep your data secure and delete it when it is no longer needed. Currently FARA Charity Shops use the services of CRS Business Systems and Cybertill to assist it in collecting information relating to each donor who signs up to Gift Aid so that Gift Aid claims can be made in accordance with the requirements of HMRC. FARA Charity Shops uses the services of Mail Chimp to send marketing emails out to those who have expressed an interest in receiving information about our shops and the work of FARA Charity. This database is shared with the FARA Charity which also uses Mail Chimp for its fundraising campaigns.

Except as set out above, we will not share your personal information with any other party (whether for marketing or otherwise).


How long does FARA Charity Shops keep your personal information?

FARA Charity Shops will keep your information for the following periods of time:


Purpose for which personal information was given How long does FARA Charity Shops keep it?
To make a donation (Gift Aided or non-Gift Aided) 6 years from the end of the accounting period in which the last claim was made
To sign up for email updates 12 months
To purchase goods 12 months
To receive marketing information 12 months


Where is your personal data held?

Your personal information will be held in the United Kingdom and we will not transfer it out of the European Economic Area (also known as the EEA).


Your rights in relation to the personal information FARA Charity Shops holds

You have the right to:

  • request access to your personal data;

  • request that FARA Charity Shops rectify any inaccurate personal information we hold about you;

  • request that FARA Charity Shops erase the personal information we hold about you (although we are not required to comply with this request in all circumstances as there may be good reasons why we need to retain it);

  • request that FARA Charity Shops restrict the processing of your personal information;

  • object to FARA Charity Shops processing of your personal information;

  • object to your personal information being used by FARA Charity Shops for automated decision making and profiling (if applicable);

  • request that FARA Charity Shops transfer your personal information to another person; and

  • withdraw your consent to FARA Charity Shops processing of your personal information (where our processing is based on your consent).


If you would like to communicate with FARA Charity Shops about any of these matters, or if you have any other queries about the matters mentioned in this privacy policy, please contact us using one of the following options:

Email: giftaidteam@faracharity.org or marketing@faracharity.org

Post: FARA Charity Shops, Riverside Centre, 63 High Street, Teddington TW11 8HA

Telephone: 020 8973 0910


You also have the right to complain to the Information Commissioner about the way in which we collect and use your personal data: www.ico.org.uk/concerns or telephone 0303 123 1113.




Applicants & Employee Privacy Policy

What is the purpose of this document?

FARA Charity Shops is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. You are being sent a copy of this privacy notice because you are applying for work with FARA Charity Shops (whether as an employee, worker or contractor). It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).


Data protection principles

FARA Charity Shops will comply with data protection law and principles, which means that your data will be:

  • Used lawfully, fairly and in a transparent way.

  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

  • Relevant to the purposes we have told you about and limited only to those purposes.

  • Accurate and kept up to date.

  • Kept only as long as necessary for the purposes we have told you about.

  • Kept securely.


The kind of information FARA Charity Shops hold about you

In connection with your application for work with FARA Charity Shops, we will collect, store, and use the following categories of personal information about you:

  • The information you have provided to FARA Charity Shops in your curriculum vitae and covering letter.

  • The information you have provided on our application form, including name, title, address, telephone number, personal email address, date of birth, gender, employment history, qualifications, and experience, availability for full time or part time work,

  • Any information you provide to FARA Charity Shops during an interview.

  • Any other information obtained during a volunteer day if appropriate.


FARA Charity Shops may also collect, store and use the following "special categories" of more sensitive personal information:

  • Information about your race or ethnicity, religious beliefs, sexual orientation, and political opinions.

  • Information about your health, including any medical condition, health, and sickness records.



How is your personal information collected?

FARA Charity Shops collect personal information about candidates from the following sources:

  • You, the candidate.

  • Indeed, Reed, Hayes and other recruitment agencies, from which FARA Charity Shops collect the following categories of data: Contact details including Name, address, personal email address, telephone number, experience and qualifications, position for which you are applying, availability to work full time or part time,

  • Your named referees, from whom FARA Charity Shops collect the following categories of data: Capabilities, length of service, working relationships, suitability for the role, sickness record etc.


How FARA Charity Shops will use information about you

FARA Charity Shops will use the personal information we collect about you to:

  • Assess your skills, qualifications, and suitability for the role.

  • Carry out background and reference checks, where applicable.

  • Communicate with you about the recruitment process.

  • Keep records related to our hiring processes.

  • Comply with legal or regulatory requirements.


It is in our legitimate interests to decide whether to appoint you to the role for which you have applied since it would be beneficial to our business to appoint someone to that vacancy.

FARA Charity Shops also needs to process your personal information to decide whether to enter into a contract of employment with you.

Having received your CV and covering letter and/or your application form, FARA Charity Shops will then process that information to decide whether you meet the basic requirements to be shortlisted for the role. If you do, we will decide whether your application is strong enough to invite you for an interview. If we decide to call you for an interview, we will use the information you provide to us at the interview to decide whether to offer you the role. If FARA Charity Shops decide to offer you the role, we will then take up references an may carry out further checks if appropriate including eligibility to work in the UK before confirming your appointment.


If you fail to provide personal information

If you fail to provide information when requested, which is necessary for FARA Charity Shops to consider your application (such as evidence of qualifications or work history and eligibility to work in the UK), we will not be able to process your application successfully. For example, if we require references for this role and you fail to provide us with relevant details, FARA Charity Shops will not be able to take your application further.




How FARA Charity Shops use particularly sensitive personal information

FARA Charity Shops will use your particularly sensitive personal information in the following ways:

  • FARA Charity Shops will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process, for example whether adjustments need to be made to any interview.

  • FARA Charity Shops will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.



  • Information about criminal convictions

    FARA Charity Shops does not envisage processing information about criminal convictions.



    Automated decision-making

    You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.


    Why might FARA Charity Shops share my personal information with third parties?

    FARA Charity Shops do not envisage sharing your personal information with any third parties for the purposes of processing your application. However, should we do so all our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. FARA Charity Shops does not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.


    Data Security

    FARA Charity Shops has put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

    FARA Charity Shops has put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.


    How long will you retain my information for?

    FARA Charity Shops will retain your personal information for a period of six months after we have communicated to you our decision about whether to appoint you to the role. FARA Charity Shops retain your personal information for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, FARA Charity Shops will securely destroy your personal information in accordance with our data retention policy.

    If FARA Charity Shops wish to retain your personal information on file, on the basis that a further opportunity may arise in future and we may wish to consider you for that, we will write to you separately, seeking your explicit consent to retain your personal information for a fixed period on that basis.

    Your rights in connection with personal information - access, correction, erasure, and restriction Under certain circumstances, by law you have the right to:

    • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information FARA Charity Shops hold about you and to check that we are lawfully processing it.

    • Request correction of the personal information that FARA Charity Shops hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

    • Request erasure of your personal information. This enables you to ask FARA Charity Shops to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask FARA Charity Shops to delete or remove your personal information where you have exercised your right to object to processing (see below).

    • Object to processing of your personal information where FARA Charity Shops is relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where FARA Charity Shops is processing your personal information for direct marketing purposes.

    • Request the restriction of processing of your personal information. This enables you to ask FARA Charity Shops to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

    • Request the transfer of your personal information to another party.


    If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the FARA Charity Shops HR & Personnel Manager in writing at

    FARA Charity Shops Head Office,
    Riverside Centre,
    63 High Street,
    Teddington,
    Middlesex,
    TW11 8HA


    Data protection officer

    We have appointed FARA Charity Shops HR Manager to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how FARA Charity Shops handles your personal information, please contact the HR Manager. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

    If you have any questions about this privacy notice, please contact FARA Charity Shops HR Manager Felicia Balasel, on 020 8973 0910 or by email to felicia@faracharity.org.




Applicants & Volunteer Privacy Policy

What is the purpose of this document?

FARA Charity Shops is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. You are being sent a copy of this privacy notice because you are applying for a volunteer position with FARA Charity Shops. It makes you aware of how and why your personal data will be used, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Data protection principles

FARA Charity Shops will comply with data protection law and principles, which means that your data will be:

  • Used lawfully, fairly and in a transparent way.

  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

  • Relevant to the purposes we have told you about and limited only to those purposes.

  • Accurate and kept up to date.

  • Kept only as long as necessary for the purposes we have told you about.

  • Kept securely.



The kind of information will FARA Charity Shops hold about you

In connection with your application for a volunteer position with FARA Charity Shops, we will collect, store, and use the following categories of personal information about you:

  • The information you have provided on our application form, including name, title, address, telephone number, date of birth, gender, hours of availability per week, health status, criminal convictions.

  • Any information you provide to us during the initial interview.

  • Any other information obtained during a volunteer test day if appropriate.



How is your personal information collected?

FARA Charity Shops collects personal information about volunteers from the following sources:

  • You, the candidate.

  • Any volunteering body or association to which you may belong;

  • Your named referees and those who might recommend you for the role.



How FARA Charity Shops will use information about you

FARA Charity Shops will use the personal information collected about you to:

  • Assess your skills, qualifications, and suitability for the volunteer role.

  • Comply with legal or regulatory requirements.


We also need to process your personal information to decide whether to accept your offer of volunteering.




How does FARA Charity Shops use particularly sensitive personal information

FARA Charity Shops will use your particularly sensitive personal information in the following ways:

  • We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process, for example whether adjustments need to be made to any interview.

  • We will use information about your race or national or ethnic origin, religious, philosophical, or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.



Information about criminal convictions

FARA Charity Shops does not envisage processing information about criminal convictions.


Automated decision-making

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.


Why might you share my personal information with third parties?

FARA Charity Shops does not envisage sharing your personal information with any third parties for the purposes of processing your application.


Data security

FARA Charity Shops has put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

FARA Charity Shops has put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.


How long will you retain my information for?

FARA Charity Shops will retain your personal information for a period of six months after we have communicated to you our decision to allow you to take up the volunteering position. After this period, we will securely destroy your personal information in accordance with our data retention policy.

If we wish to retain your personal information on file, on the basis that a further volunteering opportunity may arise in future and we may wish to consider you for that, we will write to you separately, seeking your explicit consent to retain your personal information for a fixed period on that basis.

Your rights in connection with personal information – access, correction, erasure and restriction
Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that FARA Charity Shops is lawfully processing it.

  • Request correction of the personal information that FARA Charity Shops hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

  • Request erasure of your personal information. This enables you to ask FARA Charity Shops to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

  • Object to processing of your personal information where FARA Charity Shops is relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

  • Request the restriction of processing of your personal information. This enables you to ask FARA Charity Shops to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

  • Request the transfer of your personal information to another party.


If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that FARA Charity Shops transfers a copy of your personal information to another party, please contact FARA Charity Shops HR & Personnel Manager in writing at

FARA Charity Shops Head Office,
Riverside Centre,
63 High Street,
Teddington,
Middlesex
TW11 8HA


Data protection officer

FARA Charity Shops have appointed the HR Manager to oversee compliance with this privacy notice. If you have any questions about this privacy policy or how we handle your personal information, please contact FARA Charity Shops HR Manager. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

If you have any questions about this privacy notice, please contact FARA Charity Shops HR Manager Felicia Balasel, on 020 8973 0910 or by email to felicia@faracharity.org




Safeguarding Policy

FARA Charity Shop’s Managing Director is responsible for the safeguarding of children and vulnerable adults who work or volunteer within FARA Charity Shops.

FARA Charity Shops Board of Directors has set in place a safeguarding policy and expects every adult working or helping within FARA Charity Shops to support and comply with it. Consequently, this policy shall apply to all staff, Managers, Trustees, Directors, volunteers, students, or anyone working or volunteering on behalf of FARA Charity Shops.


Purpose of the Safeguarding Policy

This policy is intended to protect any child, young person or vulnerable adult who works or volunteers in any FARA Charity Shop and operational locations (shops, Warehouse or Head Office).

As an organisation we believe that no child, young person, or vulnerable adult should experience any abuse or harm and are committed to the protection of all such individuals. This policy is intended to provide guidance and overarching principles to those who represent FARA Charity Shops as staff or volunteers and to guide our approach to child protection and safeguarding.

This policy should be read in conjunction with the FARA Charity Shops Policies & Procedures manual and the FARA Charity Shops Staff Handbook.


The Risks to Children, Young Persons and Vulnerable Adults

Most children, young persons and vulnerable adults will have grown up in a safe and happy environment and it is important not to over- exaggerate or overestimate the dangers. However, there are situations where they need protection including from, physical and sexual abuse, grooming, bullying and harassment, victimisation, inappropriate supervision, unsafe work conditions to name a few.


Safeguarding Children, Young Persons and Vulnerable Adults in FARA Charity Shops

FARA Charity Shops does not employ children or young persons below the age of 16 but will allow them to volunteer in its shops following the receipt of written consent of a parent or responsible adult. This will normally be allowed where they are volunteering for the purposes of attaining the Duke of Edinburgh award or something similar. They will only volunteer for a short period on the day they attend (normally 1 -2 hours) and is restricted to three months in total.

FARA Charity Shops will allow vulnerable adults to volunteer and work in their shops or Warehouse, if they are safe to do so. A helper may accompany them.

Full training in Health & Safety measures is given to all employees and volunteers to ensure that their time spent working or volunteering in the shop is done in a safe manner.

All FARA Charity Shops are staffed by a full-time Shop Manager and Assistant Shop Manager who supervise the work of the full and part time Sales Assistants and any volunteers such that all FARA Charity Shops are properly managed daily. Each shop is visited regularly by the Area Manager and the Operations Director as well as the Managing Director. During these visits time is taken to talk to the children, young persons and vulnerable adults who volunteer and work in its shops to ensure they feel included as part of the team and are happy in the environment.

FARA Charity Shops has a policy of ensuring that there is no lone working in it shops such that there are always two members of staff present in the shop throughout, the majority of, the day to supervise children, young persons and vulnerable adults volunteering and working in the shop.

FARA Charity Shops carries out regular reviews and annual appraisals of all staff as to performance and encourages feedback from all staff about the shop environment and team dynamics.


Reporting & Barring

FARA Charity Shops Board of Directors will take very seriously any allegation of impropriety on the part of any employee or volunteer of FARA Charity Shops. A member of staff or volunteer who discovers anything amiss or has concerns should report it immediately to the Shop Manager if appropriate or to the Area Manager. If that is not possible they should ring the FARA Charity Shops Head Office and ask to speak with
the Managing Director (Raphe Phelan) on 020 8973 0910 or email to raphe@faracharity.org

The Board will review and investigate the allegation and may consider suspending the employee or volunteer concerned while it carries out its investigation. The normal rules relating to such investigations as laid out in the FARA Charity Shops staff handbook will apply.


Equality Statement

This policy applies to all children, young people, and vulnerable adults regardless of age, disability, gender, racial heritage, religious belief, sexual orientation, or identity. FARA Charity Shops is committed to anti-discriminatory practice and recognises the additional needs of children from minority ethnic groups and disabled children and the barriers they may face, especially around communication.


Relevant Legislation

This policy has been drawn up based on law and guidance that seeks to protect Children and vulnerable Adults including the Children Act 1989 and 2004, Children and Social Work Act 2017, Children and Young Person Act 2008, Safeguarding Vulnerable Groups Act 2006.

This policy is applicable from 1st March 2018 and will be reviewed on the 1st March annually from this date.


Equal Opportunities Policy

FARA Charity Shops is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

FARA Charity Shops does not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation ("protected characteristics").

The principles of non-discrimination and equality of opportunity also apply to the way in which staff treat visitors, clients, customers, suppliers, and former staff members.

All staff have a duty to act in accordance with this policy and treat colleagues with dignity at all times, and not to discriminate against or harass other members of staff, regardless of their status. Your attention is drawn to FARA Charity Shops separate Anti-Harassment and Bullying Policy.



Management and Recruitment

FARA Charity Shops will bring this policy to the attention of all staff and any Managers will be made aware of their obligations in respect of equal opportunities.

If you are involved in management or recruitment, or if you have any questions about the content or application of this policy, you should contact FARA Charity Shop’s Head Office to request training or further information.



Scope and Purpose of the Policy

This policy applies to all aspects of our relationship with staff and to relations between staff members at all levels. This includes job advertisements, recruitment and selection, training and development, opportunities for promotion, conditions of service, pay and benefits, conduct at work, disciplinary and grievance procedures, and termination of employment.

FARA Charity Shops will take appropriate steps to accommodate the requirements of different religions, cultures, and domestic responsibilities.



Forms of Discrimination

Discrimination by or against an employee is generally prohibited unless there is a specific legal exemption. Discrimination may be direct or indirect and it may occur intentionally or unintentionally.

Direct discrimination occurs where someone is treated less favourably because of one or more of the protected characteristics set out above. For example, rejecting an applicant on the grounds of their race because they would not "fit in" would be direct discrimination.

Indirect discrimination occurs where someone is disadvantaged by an unjustified provision, criterion or practice that also puts other people with the same protected characteristic at a particular disadvantage. For example, a requirement to work full time puts women at a particular disadvantage because they generally have greater childcare commitments than men. Such a requirement will need to be objectively justified.

Harassment related to any of the protected characteristics is prohibited. Harassment is unwanted conduct that has the purpose or effect of violating someone's dignity, or creating an intimidating, hostile, degrading, humiliating or offensive environment for them. Harassment is dealt with further in FARA Charity Shops Anti-Harassment and Bullying Policy.

Victimisation is also prohibited. This is less favourable treatment of someone who has complained or given information about discrimination or harassment or supported someone else's complaint.



Recruitment and Selection

FARA Charity Shops aim to ensure that no job applicant suffers discrimination because of any of the protected characteristics above. Our recruitment procedures are reviewed regularly to ensure that individuals are treated on the basis of their relevant merits and abilities. Job selection criteria are reviewed to ensure that they are relevant to the job and are not disproportionate.

Job advertisements should avoid stereotyping or using wording that may discourage particular groups from applying.

FARA Charity Shops will take steps to ensure that our vacancies are advertised to a diverse labour market.

Applicants should not be asked about health or disability before a job offer is made. There are limited exceptions which should only be used with a Director’s approval. For example:

a) Questions necessary to establish if an applicant can perform an intrinsic part of the job (subject to any reasonable adjustments).

b) Questions to establish if an applicant is fit to attend an assessment or any reasonable adjustments that may be needed at interview or assessment.

c) Positive action to recruit disabled persons.

d) Equal opportunities monitoring (which will not form part of the decision-making process).


Applicants should not be asked about past or current pregnancy or future intentions related to pregnancy. Applicants should not be asked about matters concerning age, race, religion or belief, sexual orientation, or gender reassignment without the approval of a director (who should first consider whether such matters are relevant and may lawfully be taken into account).

FARA Charity Shops are required by law to ensure that all employees are entitled to work in the UK. Assumptions about immigration status should not be made based on appearance or apparent nationality. All prospective staff, regardless of nationality, must be able to produce original documents (such as a passport) before employment starts, to satisfy current immigration legislation. The list of acceptable documents is available from the UK Border Agency.



Conditions of Service

FARA Charity Shops conditions of service, benefits and facilities are reviewed to ensure that they are available to all staff who should have access to them and that there are no unlawful obstacles to accessing them.



Termination of Employment

FARA Charity Shops will ensure that redundancy criteria and procedures are fair and objective and are not directly or indirectly discriminatory.

FARA Charity Shops will also ensure that disciplinary procedures and penalties are applied without discrimination, whether they result in disciplinary warnings, dismissal, or other disciplinary action.



Disability Discrimination

If you are disabled or become disabled, FARA Charity Shops encourage you to tell us about your condition so that we can support you as appropriate.

If you experience difficulties at work because of your disability, you may wish to contact your Line Manager to discuss any reasonable adjustments that would help overcome or minimise the difficulty. Your Line Manager may wish to consult with you and your medical adviser(s) about possible adjustments. We will consider the matter carefully and try to accommodate your needs within reason. If we consider a particular adjustment would not be reasonable we will explain our reasons and try to find an alternative solution where possible.

FARA Charity Shops will monitor the physical features of our premises to consider whether they place disabled workers, job applicants or service users at a substantial disadvantage compared to other staff. Where reasonable, we will take steps to improve access for disabled staff and service users.



Fixed-term and Part-time Employees

FARA Charity Shops monitor our use of fixed-term and part-time employees, and their conditions of service, to ensure that they are being offered appropriate access to benefits, training, promotion, and permanent employment opportunities. We will, where relevant, monitor their progress to ensure that they are accessing permanent vacancies.



Breaches of the Policy

If you believe that you may have been discriminated against you are encouraged to raise the matter through our Grievance Procedure. If you believe that you may have been subject to harassment you are encouraged to raise the matter through FARA Charity Shops’ Anti-Harassment and Bullying Policy. If you are uncertain which applies or need advice on how to proceed you should speak to FARA Charity Shops’ HR & Personnel Manager Felicia Balasel, on 020 8973 0910 or by email to felicia@faracharity.org

Allegations regarding potential breaches of this policy will be treated in confidence and investigated in accordance with the relevant procedure. Staff who make such allegations in good faith will not be victimised or treated less favourably as a result. False allegations which are found to have been made in bad faith will, however, be dealt with under FARA Charity Shops’ Disciplinary Procedure.

Any member of staff who is found to have committed an act of discrimination or harassment will be subject to disciplinary action. Such behaviour may constitute gross misconduct and, as such, may result in summary dismissal. FARA Charity Shops take a strict approach to serious breaches of this policy.


Disclaimer

The information contained on this site gives only general guidance on the law as it relates to the countries of the United Kingdom .

It should not be regarded or relied upon as a complete or authoritative statement of the law. It is your responsibility to check that the information applies to the country in which you live. If you think that you have a legal problem, you should get advice.

FARA does not represent or warrant that the information accessible via the website is accurate, complete or up to date.

Price and availability of information is subject to change without notice.

FARA will not be liable (to the fullest extent permitted at law) for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this site.

FARA takes no responsibility for the contents of linked websites and links should not be taken as endorsement of any kind.

FARA has no control over the availability of the linked pages.


Copyright

This site is available only for your personal, non-commercial use. You may not copy, reproduce, republish, post, distribute, transmit or modify in any way all or any part of this site.

FARA holds the copyright to all images used on this site with the exception of some of the images on The FARA Workshop. Photography acknowledgements to Ben Johnson.

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FARA Charity Shops supporting the work of FARA Charity transforming the lives of vulnerable and disadvantaged children and young people in Romania. FARA Enterprises Limited is wholly owned by the FARA Foundation. Registered Charity No. 1139349